Issue: I have used Paypal or credit card to
purchase Pirate Radio through the online form and my payment was
taken. However, I have not received a download link by email.
When should I receive this?
Answer: You must allow 2-3 business days for
Paypal purchases (more if you ordered before a weekend or holiday)
or immediately if you ordered with credit card before your order
is processed and an email sent. If more than a week has passed,
then likely there was a problem with your order or with the email
address you inputted in the order form. If this is the case, please
contact us through the Help
Desk. Make sure that you provide all of your original contact
information that you used at the time of your purchase.
Answer2: Please ensure that you do not have
Spam or email blocking software that is blocking emails sent from
our server at @dsny.com or @dice.net. If you are blocking these
emails, then the email (or any email from us) will not get through
to your email account.
If you do not know how to unblock this (or you suspect that your
Internet Service Provider is blocking it) you can still contact
us by registering with the Help
Desk. Then you can log in to view our responses through your
Help Desk account.
We can then arrange another method to provide you with the software.
Issue: I have ordered Pirate Radio and have
yet to receive the CD.
Answer: There are no longer any CDs in stock and we will no longer be offering physical CDs. In any case, the downloaded software is many versions newer than what was originally stored in the CD.